Last week I spent all day Thursday and Friday morning with Esco Technologies taking their entire team through Senior Friendly Customer Service Training. At the end of our session I took them through an exercise challenging them to think about how they needed to show up every single day to “knock the socks off” of their customers.
Their results:
Empathetic
Patient
Knowledgeable
Innovative
Good Communicator
They said, without a doubt in their mind that IF they are able to SHOW UP every single day and live these five values that they would consistently fulfill their commitment of meeting and exceeding the expectations of their customers and partners.
How do you need to show up?
To learn more about Esco Technologies, please visit www.Esco-Tech.net