How Can I Help You?

September 2, 2014

Last week I spent all day Thursday and Friday morning with Esco Technologies taking their entire team through Senior Friendly Customer Service Training.  At the end of our session I took them through an exercise challenging them to think about how they needed to show u...

April 22, 2014

Four years ago I scheduled a meeting with my CEO.  I wanted to get his approval to hire an executive coach.  I’m a big fan of working with trusted advisers, mentors, coaches, and counselors. I think third party perspective can be a game changer, as long as you can trus...

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